Each rental property should purchase a plunger for unclogging the blockage. You will be charged for maintenance when routine plunging is needed. Tenants are responsible for the cost of unstopping bowls and drains, unless due to defective plumbing. Toilet paper is the only acceptable paper product to flush through the sewer system. Items not to be placed in bowls include: Disposable diapers, sanitary napkins, facial tissue, or cotton swabs. (You will be charged a service call if any of these products cause a sewer backup.)
In Case of Toilet Overflow:
- Turn off the water to the toilet (the valve is located behind the stool and needs to be turned clockwise). Plunge the toilet. Try several times. If you plunge hard enough it will clear the line. The ball type plunger is recommended.
- Turn the water back on to see that the water is running properly. If your bowl continuously plugs up, submit a maintenance request form or contact us.
If water overflowed on the floor, please make sure you wipe the floor immediately to prevent any water damage.